Solo Traveller First Aid Kit

These are the the terms and conditions on which we supply products to you.

We are a Limited Company registered in England and Wales. Our company registration number is: 14040885

Our registered office address is:

The Travel Medic, The Landmark Business Centre, Tudor Square, West Bridgford, NG2 6BT

How to contact us:

You can contact us via email at:

info@thetravelmedic.com

If we have to contact you for any reason we will contact you using the email address provided.

Our acceptance of your order will take place when you receive email confirmation, at which point a legally binding contract will come into existence between our company and you.

If we are unable to accept your order for any reason we will contact you via email on the address provided or via telephone on the phone number provided. Reasons for not accepting your order may be that we are out of stock or because our minimum requirements have not been met on our fraud screening process or because we have identified an error in price or description. In the event that you have already been charged, you will be refunded.

You will be assigned an order number which should be quoted if you have a query about your order.

We only currently ship to the United Kingdom. If you place an order from outside the UK, unfortunately your order will not be accepted.

If you wish to make a change to the product you have purchased, please email us to find out if this is possible.

Delivery costs will be displayed as you place your order.

During the order process we will let you know when we expect the product to be delivered.

We cannot be held responsible for delays outside of our control. If we are made aware that the supply of products has been delayed by an event that is out of our control, we will email you as soon as possible and let you know what steps we will take to minimise the effect of the delay.

In the event of a substantial delay, you may wish to contact us and request a refund.

If you are not at home when your delivery arrives the carrier will advise on how to rearrange delivery or collect from a local depot. We cannot be held responsible for damage to or loss of items once they have been dispatched.

You have 14 days after the day you receive your product(s) to request a refund if you have changed your mind.

Please note that any products removed from packaging or used will not be eligible for refund, unless the product is faulty.

To request a refund please contact us via email: info@thetravelmedic.com or using the contact us section on the website.

We will only use your personal information to: supply products to you using the address given, to process your payments and if you have signed up to email updates.

We will not give out your personal information to any third party unless the law requires us to do so.

For help or queries about your order, please Contact us .

Cancelling an order:

If you would like to cancel your order please Contact us and we will make every effort to accommodate your request. Please keep in mind that we aim to fulfil orders as quickly as possible and we cannot cancel an order once it has entered the delivery process.

For any other customer service requirement please either contact us or email us on: info@thetravelmedic.com. Please note that emails are manned during normal working hours (09.00-17.00, Monday to Friday). We will endeavour to answer queries as quickly as possible.

We are a travel health consultancy based in the Midlands with over twenty years clinical experience.

From operational deployments with the military through to humanitarian work and the NHS, we have worked in a variety of clinical settings including pre hospital care right through to critical care and paediatrics. We also hold specific travel health qualifications awarded by the Royal College of Surgeons Glasgow.

We have a passion for adventure travel and It is our aim to help others to enjoy travel as much as we do.